InMotion Hosting Bio:

  • Established: 2001
  • Sites Hosted: 450,000+
  • Location: Los Angeles
  • Host Award: "Top Biz Host"
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  • Featured Package Price:$5.99
    /month
  • Storage Space:Unlimited
  • Transfer/Bandwidth:Unlimited
  • Setup Fee:Free
  • Domain Name:1 Free
  • Money-Back Guarantee:90-Day
  • Uptime Guarantee:99.9%
  • Free Website Builder:Yes
  • Multiple Domains:6
  • E-mail Accounts:5000
  • MySQL Databases:25
  • Control Panel:cPanel
  • Operating System:Linux
  • Server Backups:Daily
  • 24/7 Monitoring:Yes
  •  
  • Wordpress
  • Joomla
  • Drupal
  • Mambo
  • b2 Evolution
  • Coppermine
  • osCommerce
  • phpbb
  • Ruby on Rails
  • PHPMyAdmin
 
Control Panel Screenshot
 
  •  
  • Value for Money
  • Reliability & Uptime
  • Customer Courtesy
  • Technical Support
  • Features
  • Storage Space
  • Bandwidth
  • Tech Response Time
  • Ease of Use
  • Server Speed
  •  
  • Overall Score:

    96%

  •  
  • Our Total Rating:
  •  
  • Number of User Reviews:
    114
  •  
  • Avg. User Rating:
  •  
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Our Review of: InMotion Hosting

 

Overview:

InMotion Hosting, our #3 rated hosting choice, means fast, reliable and affordable web hosting solutions. Founded in 2001, now with over 150+ employees, InMotion Hosting currently hosts many thousands of web sites from it's headquarters in Los Angeles, CA. They offer a number of very competitive hosting plans for sites requiring high storage and transfer allowances. As you will see by glancing over their feature set, they also cater to business oriented web sites, that require the utmost in reliability, page loading speed and ecommerce capabilities.

They also maintain a state-of-the-art server network, consisting of high performance Dell PowerEdge servers and some of the latest hosting advances, to ensure your site is always fast and available.

Lastly, InMotion Hosting has been awarded by CNET as being a top web hosting provider, a prestigious award chosen from among hundreds of web hosting candidates. This is tangible proof that InMotion Hosting deserves a definite second look at being your next web hosting choice.

Pros:

  • Ability to host your account at different datacenters.
  • Great for business or e-commerce sites.
  • Super quick tech support responses.

Cons:

  • A little more pricey than other hosts.
 

Features & Specials:

InMotion Hosting offers several hosting plans with vastly high amounts of storage space, which cater to clients who require high amounts of storage and data transfer allowances. Their prices are hard to beat and among the best in the industry. They also offer free setup a free domain name for life, free 24/7 support, free site builder and a 100% satisfaction guarantee, to ensure you're satisfied with your service.

Each plan also offers a host of free scripts, including, free bulletin board, site statistics, guestbook, spam filters and more. If you need e-commerce functionality, they offer 3 different shopping cart plugins, free with each account, along with SSL encryption, for secure transactions. You can also host 2 totally different sites on each account and park up to 6 domains, which is great for users with multiple websites. One notable addition to this, is each of the 6 sites hosted gets free e-mail accounts. Many hosts charge an extra free for this, just thought you should know! All this helps make InMotion Hosting a great choice for business related web sites.

 
  • Can host 2 totally different sites on each account.
  • Multiple shopping cart software to choose from.
  • Incredible uptime and reliability.
 

Reliability & Speed:

InMotion Hosting offers its users a choice of high-performance data centers, located in either Los Angeles, CA and Washington, DC. Powered by the latest Dell PowerEdge and Sun Microsystems servers. Their systems are monitored 24/7 365 and employ a host of safety measures, including power backup and fire suppression methods.

They also offer fault tolerant IP routing, to ensure your site stays available at all times. Direct data connections enable your site visitors to enjoy faster loading pages, by creating multiple locations to reach your data. Their industry leading OC-192 backbone connections help deliver fast loading web pages.

They tout a 99.9% uptime guarantee and this claim is also monitored via a 3rd party, to ensure authenticity. Full backups of your site are also performed every 36 hours.

Reliability & Speed Factors:

Uptime Guarantee
99.9%
Server File Backups
Load-Balancing
Connections
OC-192
24/7 Monitoring
Redundant Power
Summary: Can choose from 2 datacenters to host your site. Also, unique peering capabilities to ensure fast page loads.
 

Support:

InMotion Hosting provides super customer support via multiple venues, all available 24/7. You can reach them through their online trouble ticketing system, or toll-free phone, with very short, industry leading short wait times. They also offer a customer message forum to supplement their in-house support team. In additions to this, they offer a comprehensive getting started guide and knowledge base, to help get answers to those common account setup questions.

Lastly, I wanted to add that their customer friendliness is among the best I have encountered. Some hosts provided good support, but InMotion Hosting offers excellent support...

Average Support Wait Times:

Chat Wait Time
3 seconds
Phone Wait Time
1 minute
 

Control Panel:

InMotion Hosting utilizes the world famous cPanel control panel interface, which makes it easy to manage all aspects of your hosting account. A few notable easy-to-use functions include the ability to configure e-mail accounts, domain management, website statistics, script implementation and database administration.

Control Panel Screenshot
 
 

What sets them apart?

"At InMotion Hosting, we understand business - not just e-business." - InMotion Hosting
InMotion Hosting's vast amount of account features and addons makes them the perfect choice for an e-commerce site.
Immensely high amount of storage and transfer quotas.
You can choose the datacenter where your site will be hosted.
 

Summary:

InMotion Hosting is rated the #3 rated web host, because of their high storage and transfer allowances and great feature offering for business oriented clients. That, along with their 100% satisfaction guarantee and high performance Dell PowerEdge servers make them a uniquely high pick.

Those of you looking to save a little money will also be pleased with the prices they offer, which are among the industries lowest. We found InMotion Hosting to be a great host for those who need lots of storage and great prices. Check out our top rated business host today!

 

InMotion Hosting Ratings ChartScore: 96%

Value for Money
4 / 5
Reliability & Uptime
5 / 5
Customer Courtesy
5 / 5
Technical Support
5 / 5
Features
5 / 5
Storage Space
5 / 5
Bandwidth
5 / 5
Tech Response Time
5 / 5
Ease of Use
4 / 5
Server Speed
4 / 5
 
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InMotion Hosting User Reviews

  • Value for Money
  • Reliability & Uptime
  • Customer Courtesy
  • Technical Support
  • Features
  • Storage Space
  • Bandwidth
  • Tech Response Time
  • Ease of Use
  • Server Speed
 
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Cannot replace existing photo on Web Page

Review by: Forrest, from Arizona
        I don’t recommend this host

InMotion changed the website template; I cannot replace an existing 221x320 px photo with another 221x320 photo. InMotion told me to send in the photo to ‘get you taken care of,’ but images attached to technical support e-mails do not get through. My support ticket {100-965313} shows that it is CLOSED, i.e. resolved, yet the problem is not resolved. Jacob N. explained that the problem lies with a company called Parallels, who makes the ‘buggy’ site Builder software. Thus, InMotion avoids responsibility for this. I will be switching web hosts. Stay away from InMotion.




 
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Great Service!

Review by: www.digitaldiscovery.com.pt, from Porto, Portugal
        I recommend this host

Im using Inmotion hosting for the last 9 months and the only think I can say is that this service is perfect. Fast technical support 24/hours, great speed on the sites even if im in Portugal!

For me is the best! :)




 
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{100-959311}

Review by: www.truthnlogic.com, from Virginia
        I recommend this host

I'd like to give kudos to Philip L. for helping me this afternoon. My issue was fixed promptly and communication regarding the issue was quick and effective.




 
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Great Customer Service Experience!

Review by: Alicia, from Portland, OR
        I recommend this host

David G with InMotion Hosting was AWESOME at walking me through setting up the services I ordered on the site-builder I was trying out. I was worried that going with any hosting service was going to be a pain to get published. Not the case with InMotion! Clear instructions made this easy and MUCH less frustrating than I anticipated. I had another problem later that day and John-Paul B took care of it for me and showed me where to see the error. I would recommend this hosting service to ANYONE who wants a good product with AMAZING service to back it up. Thanks David G and John-Paul B!




 
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Terry in Tech Support was awesomely helpful!

Review by: anchornv.com, from Las Vegas, NV
        I recommend this host

I don't know much about domains and websites and Terry D has been wonderful in helping me transfer to InMotion! I had no idea where to start and he helped me with every step and promptly emailed me all the instructions also! This is the 2nd time I've had to keep your guys on the phone because I have no clue about this and they have been nothing but patient and understanding so thank you, we will definitely work on getting all our accounts transferred to you, he was most helpful! Thank him for his patience! Great job from all your guys there!




 
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Njgodirect.com

Review by: www.njgodirect.com, from New Jersey
        I recommend this host

I just took over the billing process for my Njgodirect.com Account.... My web designer used to handing my sites and billing from the beginning. I was a little confused about the billing process and other incidentals... I dealt with a fella by the name of Eddie earlier today... He was extremely patient and helpful with me.... This internet industry could be intimidating to a new comer like myself. I feel like I'm in great hands with your company.... I appreciate the excellent customer service and support given to me today by your representative...

Leonardo Farinola..




 
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I have never had a problem with inmotion

Review by: www.tricitiespennypincher.com, from Piney Flats, TN
        I recommend this host

I have 5 or 6 domains with inmotion. Whether over the phone or live chat, I always get fast customer service...

I just had Tim E. helping me via live chat...He solved my problem within minutes. This type of service is very important to me since I have memory problems (ADD) and if something does not get finished right away, I will forget to go back and complete it. My time is valuable and I appreciate the speed in which this was taken care of.

I sent to this techs supervisor.




 
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Only a trial amount also

Review by: Donovan, from North Carolina
        I recommend this host

While the front page of this site lists inmotion hosting as having a $5.95 monthly fee PLEASE NOTE that this is only for the first year. The other sites listed above it mention that their amount is a trial amount but it doesn't list inmotion as being the trial amount. The second year it goes up to $119.40 annually (9.95 monthly). It may be ok for some businesses but for smaller businesses it is something to take into consideration




 
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20 Pats on the back for Matthew

Review by: www.padrepiosworld.com, from U.S.
        I recommend this host

I spent a lot of time on the phone with Matthew G. over a difficult and puzzling problem. He was so helpful and worked so hard to resolve it, that when he was finished I told him to pat himself on the back 20 times. I don’t think he will, but anyway, I hope this feedback is at least a few pats for him. He did so well and was extremely polite"as all your techs are, I must say. Thank you. Jeanette Salerno




 
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Feedback on InMotion Hosting

Review by: Joe, from Ontario, Canada
        I recommend this host

I would like to advise you that your customer service rep, Tim E was extremely helpful to me today in taking care of my issue and answering my questions. I will be upgrading to a vps based on his recommendations.

Cheers,

Joe




 
 
 
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